1. Returns
Since every order is purchased through official channels like NYKAA and SEPHORA India, we do not accept returns. Please check your shade, size and quantity carefully before placing your order.
2. Refunds
As your products are bought specially for you from the official NYKAA and SEPHORA India websites, we do not offer refunds once an order is confirmed and the advance payment is made.
3. Exchanges
We do not offer exchanges for change of mind, as every order is purchased specially for you from the official NYKAA and SEPHORA India websites. However, if your parcel arrives damaged or with the wrong product, please contact us within 24 hours of delivery with clear live unboxing parcel videos & photos, and our team will review your case and help with a replacement where possible.
4. Return Exceptions
Certain items may not be eligible for return or exchange due to hygiene reasons or specific product restrictions. These items will be marked as non-returnable on the product page.
5. Policy Updates
We reserve the right to update our Return & Refund Policy at any time. Any changes to our policy will be communicated on our website.
